PIMSLEUR® CHALLENGES & REWARDS PROGRAM TERMS AND CONDITIONS
Effective: 9 April 2025
The Pimsleur Challenges & Rewards Program (the “Program") is offered by Pimsleur, an imprint of Simon & Schuster Audio, itself a division of Simon & Schuster, LLC ("Company," "we," or "us") to subscribers to its language learning service (“Pimsleur Subscription Service”). These terms and conditions ("Program Terms") supplement the Pimsleur Terms of Use, available at pimsleur.com/terms-of-use and including the Subscription Terms contained therein (collectively the “Site Terms”), and together the Program Terms and Site Terms govern your participation in the Program. Any information you provide in connection with the Program will be governed by our Privacy Policy, available at pimsleur.com/privacy-policy. (California residents, please see our Privacy Policy for our Notice of Financial Incentive. Colorado residents, please see our Privacy Policy for additional information regarding the Program.)
By participating in the Program, each Member (defined below) agrees to these Program Terms, as well as any other terms and conditions, rules, regulations, policies and procedures of the Program. Without limiting the foregoing, aspects of the Program may be subject to additional terms (“Additional Terms”), such as additional terms that govern particular point-earning or redemption opportunities made available through the Program. These Additional Terms will be disclosed to Members on the Site or in other Program-related materials describing any opportunity or aspect of the Program to which they apply. Such Additional Terms are incorporated into and made part of these Program Terms. In the event of any conflict between Additional Terms and these Program Terms, the Additional Terms will control with regard to the specific Program component, feature, aspect, or opportunity that is the subject of Additional Terms (unless the Additional Terms expressly state otherwise).
As described in more detail below, Company – without limiting any other rights reserved to it under these Program Terms or the Site Terms - may disqualify from the Program any Member who it determines or suspects has violated any provision of these Program Terms or the Site Terms, void any points then held by such Member, and rescind any previously issued Reward(s) (defined below).
ELIGIBILITY
The Program is open to active subscribers (both recurring – e.g., monthly or annual subscribers – and lifetime subscribers) in good standing of the Pimsleur Subscription Service who are (i) residents of the United States (“Territory”), (ii) at least the age of majority in their place of residence, and (iii) otherwise satisfy the eligibility requirements for Pimsleur subscribers. Membership is limited to individuals using the Pimsleur Subscription Service for their own personal, family, or household purposes. Membership is not available to corporations, businesses, organizations, groups, charities, partnerships, enterprises, resellers, or anyone other than an individual consumer – except with Company’s written approval (as may be granted or withheld in its sole and absolute discretion).
Please note: Individuals (i) who access the Pimsleur Subscription Service via an agreement between Pimsleur and their employer, school, or another organization with which they are affiliated (i.e., rather than subscribing directly in their own personal capacity), (ii) who are Pimsleur subscribers but reside outside of the Territory, or (iii) are a “sub-user” of the Pimsleur Subscription Service and not the primary account holder of the Pimsleur account that manages the subscription, are all eligible to participate only in a limited capacity. Such users may earn Badges, but not points or Rewards in the Program (each term as defined and described in more detail below).
MEMBERSHIP ENROLLMENT
Pimsleur subscribers can enroll in the Program by logging into their Pimsleur account and following the instructions on the Pimsleur site or app to join the Program, including providing any required information and agreeing to these Program Terms. (Any eligible individual who so enrolls is deemed a “Member” for purposes of these Program Terms.)
Where a Member is required to provide any information as part of the enrollment process, Member agrees to provide only complete and accurate information. Company reserves the right to verify information provided by a purported Member during the enrollment process and to refuse membership to (or later revoke the membership of) any party who does not follow the enrollment procedures or violates these Program Terms, including, without limitation, falsifying or misrepresenting their place of residence. Member agrees to keep all contact information up-to-date in their Pimsleur account and understands and agrees that failure to do so may result in the inability of Company to deliver certain Rewards (defined below) to Member. Company is not responsible for any Member’s inability to participate in the Program, earn points, or receive Rewards, based on their failure to maintain an active email address or otherwise maintain accurate contact information associated with their Program account.
Program accounts are individual to Member. Members may not have multiple accounts and accounts may not be merged or combined (unless otherwise expressly permitted by Company in its sole discretion).
CHANGES TO THE PROGRAM & THESE TERMS; TERMINATION OF THE PROGRAM
Company may revise the Program and these Program Terms at any time by posting notice of the revised terms on our Site, and such posting will constitute notice to you of the revisions. We may also, in our discretion, notify you of changes via email to any address you’ve provided us. Your continued participation in the Program following the posting of updated Program Terms (or following the stated effective date of the revised terms, if later) constitutes your acceptance of the revised Program Terms. If you do not agree with the revised Program Terms, you may not participate in the Program and must terminate your membership as described below.
Without limiting the foregoing, Company reserves the right to, among other things and without notice: add or remove Earning Actions (defined below) or modify the Program points awarded for completion of each; add, withdraw, limit, modify, or cancel any Reward; increase or alter the requirements to earn or requalify for a particular badge or Reward; modify eligibility to participate in the Program; and/or add, modify, or eliminate any other Program benefit.
We also reserve the right to terminate the Program entirely at any time by providing notice to you.
POINTS
(a) Acquiring Points & Earning Actions
Program Members may earn points in the Program by completing one or more “Earning Actions” as described and subject to the limitations set forth on the Site or in other Program-related communications from Company detailing an available Earning Action. The specific requirements of an Earning Action, the number of points to be provided for completion of that Earning Action by the Member, any conditions or limitations (including eligibility restrictions and deadlines) for such Earning Action, and any other terms applicable to that Earning Action will be disclosed at the time such Earning Action opportunity is communicated to a Member.
YOU MUST HAVE AN ACTIVE PIMSLEUR SUBSCRIPTION TO COMPLETE ANY EARNING ACTION AND EARN OR REDEEM POINTS. (Those currently participating in a free trial of a Pimsleur subscription are considered to have an active Pimsleur subscription for these purposes; but non-subscribers granted access to a free lesson are not.)
An Earning Action may be completed only once, unless the terms of that Earning Action specify otherwise. Earning Actions taken before the Program launch date will not count towards earning points, nor will any action that later is identified as an Earning Action by Company after it has been completed by the Member. The company may alter, limit, modify, or terminate Earning Actions in its sole and absolute discretion at any time and in any manner without notice.
If you believe that you successfully completed an Earning Action and should have been credited with points you were not, please contact us within three (3) months of the purported Earning Action.
By completing one or more Earning Actions, Program Members may also earn “badges” or other recognition in the Program (“Badges”). Badges are solely intended to congratulate Members on various accomplishments related to the Pimsleur language-learning program and are for entertainment purposes only. They have no redemption or other value and do not themselves result in the provision of any Program Reward or benefit, unless otherwise specified by Company in Additional Terms describing a particular Badge.
(b) Redemption of Points & Rewards
Company may make available through the Program opportunities for Members to redeem points accrued. The specific redemption options available (each a “Reward”) will be determined by Company in its sole discretion, as will the number of points a Member must redeem to receive such a Reward. Rewards may be subject to availability and/or a redemption cap (either per-Member or across all Members).
The terms and conditions applicable to a Member’s receipt and use of a Reward will be as communicated to Member in connection with the offering of such Reward. This may include – without limitation – an expiration date for use of the Reward. Available Rewards may change or be withdrawn at any time in Company’s sole discretion.
Without limiting the foregoing, some Rewards may be provided or fulfilled by another entity with which Company has partnered to provider the Reward. Such Rewards may be subject to additional terms and conditions imposed by their respective providers/issuers. You understand and agree that Company is not responsible for partner withdrawals from the Program, changes in partner product or service, or issues associated with point or Reward accrual or use caused by withdrawal of any partner. You may be required to interact with a third-party Reward provider to redeem or make use of your Reward, which may require you to agree to the terms of the Reward partner and provide information to that Reward partner and its own third-party partners as part of your receipt or use of the Reward. Company is not responsible for the practices of any third party, including a Reward partner, and your dealings with any Reward partner or other third party are solely between you and that party. Company has no liability or responsibility to you for any acts, errors, omissions or other practices of any Reward partner or other third party.
(c) Loss of Points
As described above, Members can only earn or redeem points while an active subscriber to the Pimsleur Subscription Service (and otherwise eligible to participate in this Program). Points do not expire while a Member maintains an active subscription. For Members who are not active subscribers, points expire two (2) years after termination date of the Member’s subscription, after which all unredeemed points will be irreversibly forfeited. If the Member resubscribes during this two-year period, they will regain access to previously earned, unexpired points – and expiration will remain tolled while that Member maintains an active subscription.
Members will also immediately forfeit all unredeemed points if their account is closed (either by Company or by Member, as described in the “RIGHT TO REVOKE / TERMINATION OF MEMBERSHIP” section below) or if the Program is terminated (as described in the “CHANGES TO THE PROGRAM & THESE TERMS; TERMINATION OF THE PROGRAM” section above). Once points expire, they are permanently removed from a Member’s account and may not be reactivated.
RIGHT TO REVOKE / TERMINATION OF MEMBERSHIP
Company reserves the right to revoke the membership of any Member in the Program, void any points, and/or revoke any or all outstanding Rewards or other benefits the Member may be entitled to, if – in the sole and absolute discretion of Company – Member abuses any Program features or benefits, fraudulently participates in or otherwise uses the Program, fails to comply with these Program Terms or the Site Terms, or otherwise earns points or Rewards through deception, fraud, or other impermissible methods or means (including, without limitation, use of any bot, script, macro, or other automated means to complete Earning Activities or otherwise). This includes, without limitation, sharing of Member’s account among multiple individuals to complete Earning Activities, engaging in any other act that does or is intended to artificially inflate Member’s Program point earnings, or any other action (undertaken alone or in concert with others) that is intended to or has the effect of undermining the legitimate operation of the Program.
A Member may request that Company terminate their membership in the Program at any time by contacting us. A request to terminate your membership is irreversible once submitted and will result in the forfeiture of all Program points, Rewards, and benefits. Terminating your Program account will not alone result in the closure of your user account with Company, though, and you may continue to use the Site and Company’s services through your account. Termination of your Program account will also not automatically terminate your Pimsleur subscription, which must be separately cancelled as described in the Site Terms.
NO TRANSFER
Program account, points, Rewards, and benefits are not transferable or descendible and do not constitute the property of any Member. They may not be inherited, bequeathed, purchased, sold, assigned, auctioned, traded, or otherwise transferred through any method or means, including, without limitation, by death or as part of a domestic-relations matter. Attempting to do so may (in Company’s sole discretion) result in Company voiding the Member’s account and Member forfeiting all points and Rewards or other benefits.
Neither points nor Rewards have any cash value and are not exchangeable for cash or any cash equivalent or payment device.
Notwithstanding the foregoing, certain Rewards may be transferrable to a third-party recipient where expressly permitted under the terms applicable to that Reward.
TAXES
Member is solely responsible and liable for any applicable federal, state or local income, sales, use or other taxes which may result from receipt of Reward(s) or any other aspect of Member's participation in the Program.
NO WARRANTY
Without limiting any provision of the Site Terms, Company and its parent companies, affiliated entities, vendors, and the directors, officers, employees or other representatives of each of them (collectively, the “Pimsleur Parties”) make no warranty, express or implied, including but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any benefits, products, or services related to the Program.
GOVERNING LAW & DISPUTES
The Program and these Program Terms, and any dispute related thereto between Member(s) and any Pimsleur Party, will be subject to and resolved in accordance with the governing-law and dispute-resolution procedures set forth in the Site Terms – which require the resolution of most claims through binding, individual arbitration, rather than in a court.
RELEASE OF LIABILITY AND LIMITATION ON DAMAGES
Without limiting other releases and limitations you have agreed to pursuant to the Site Terms (which apply equally to the Program and these Program Terms), you further agree as follows:
You release each of the Pimsleur Parties from any and all liability relating to (a) your membership or actual or attempted participation in the Program, (b) these Program Terms, (c) your actual or alleged Earning Activities, accrual, denial, or loss of points, and (d) your receipt, failure to receive, use, misuse or inability to use any Reward. To the fullest extent permissible under applicable law, no Pimsleur Party is responsible or liable for any direct, indirect, incidental, consequential, or other damages of any kind under any contract, negligence, strict liability or any other theory arising out of or relating in any way, directly or indirectly, to your actual or attempted participation in the Program or any Reward received or not received. This applies even if foreseeable or even if Company has been advised of the possibility of such damages.
INDEMNIFICATION
In addition to the indemnification obligations you have undertaken pursuant to the Site Terms, you further agree – to the maximum extent permitted by applicable law – to defend, indemnify, and hold the Pimsleur Parties harmless from any and all losses, damages, judgments, liabilities, claims, demands, costs, investigations, settlements and expenses, that in any way arise from or are related to (whether directly or indirectly): (a) your participation in the Program or activities in connection therewith, (b) your breach or anticipatory breach of these Program Terms, or (c) your receipt, failure to receive, use, misuse, or inability to use any Reward. You will cooperate as fully required by the Pimsleur Parties in the defense of any claim. The Pimsleur Parties reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you will not in any event settle any claim without the prior written consent of a duly authorized employee or representative of the Pimsleur Parties.
PROGRAM COMMUNICATIONS
Please note that, if you opt out of receiving marketing or promotional email from Company, then (a) Company may be unable to communicate with you regarding certain Program earning or Reward opportunities that may be available to you and (b) Company may continue to send you non-marketing emails, such as those about your account, points earned or Rewards redeemed, or changes to our terms and policies.
GENERAL
These Program Terms (inclusive of any Additional Terms), along with the Site Terms, constitute the entire agreement between you and Company regarding the Program. Members agrees to abide by the final and binding decisions of Company regarding the Program and Member’s actual or attempted participation in it. Company shall be the sole arbiter in cases of suspected abuse, fraud, or violation of these Program Terms, the Site Terms, and its other applicable policies, and any decision it makes relating to termination, suspension, or disabling of Program membership (including, but not limited to, cancellation of points or removal of tier status) shall be final and binding. Any waiver of any provision of these Program Terms by Company must be in writing and signed by an officer of Company. If any provision of these Program Terms is found unenforceable or invalid, that provision will be limited or eliminated to the extent necessary for these Program Terms to otherwise remain in full force and effect. We may assign, subcontract, delegate, and transfer our rights and obligations under these Program Terms to a third party. You may not assign or transfer your Program membership or any of your rights and obligations under these Program Terms. Provisions of these Program Terms that would logically survive termination will do so, including (but not limited to) the following sections: GOVERNING LAW & DISPUTES, RELEASE OF LIABILITY AND LIMITATION ON DAMAGES, and INDEMNIFICATION.
